| Title |
Initiating and tracking social actions to adapt and improve Smart City's business processes |
| ID_Doc |
36491 |
| Authors |
Ugljanin, E; Stojanovic, DH; Kajan, E; Maamar, Z |
| Title |
Initiating and tracking social actions to adapt and improve Smart City's business processes |
| Year |
2017 |
| Published |
|
| Abstract |
This paper presents Business-2-Social (B2S) platform. It is a Web-based application that provides connection of a smart city's components, namely business processes, Internet of Things (IoT), and social networks. B2S collects and processes IoT-related data in preparation of supporting the decision makers. Based on IoT data and defined guidelines, B2S automatically initiates social actions and collects citizens' feedback. The objective is to drive the interactions between smart cities and citizens so that necessary services are offered. |
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