| Title | Smart City issue management: Extending and adapting a software bug tracking system |
|---|---|
| ID_Doc | 36978 |
| Authors | Tranoris, C; Denazis, S |
| Title | Smart City issue management: Extending and adapting a software bug tracking system |
| Year | 2018 |
| Published | |
| Abstract | When our team at the university was asked by our city local administration to create a pilot service for managing issues reported by citizens, we thought what we do as programmers when we have issues in our software: we report bugs and daily manage them by providing timely solutions. In this report we describe how we extended and adapted Bugzilla, a famous Open Source software bug tracking system, to be used for managing issues reported by citizens or even sensors deployed in the city. Around Bugzilla we developed our service called Sense. City, together with a mobile application which can be used by any city to manage issues. Sense. City services are provided as open source, so cities can either integrate them with their own services or use for free our web cloud-hosted solution. |
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