| Title | The Role of E-government and M-government in Shaping Jakarta to be a Smart City |
|---|---|
| ID_Doc | 37530 |
| Authors | Anggraini, L; Lestari, S; Bachtiar, M; Halil, E |
| Title | The Role of E-government and M-government in Shaping Jakarta to be a Smart City |
| Year | 2017 |
| Published | |
| Abstract | The government of Indonesia has shown its commitment to implement information, communication and technology (ICT) based governance with the launching of 100 Smart City Action by the Ministry of Communication and Informatics. As the nation's capital, Jakarta becomes example of ICT based governance. After implementing web based governance (e-government) in all level of its work units, the provincial government of Jakarta launched mobile phone applications (m-government). This paper reviews the development of e-government and m-government and its implementation in the provincial government of Jakarta. Interactions between actors involved in Jakarta's ICT based governance are studied and its institutional perspective reviewed. The paper questions how ICT based governance (both e-government and m-government) has changed working attitude of government officials, how the presence of mobile phone applications (mobile apps) changes the way citizen and the government interact. We argue that e-government has enhanced the effectiveness of public administration and inter-governments program implementations. Moreover, we argue that citizen will use mobile application to interact with the government if it satisfies his/her sense of self identify, enable him/her to further pursue his/her own interest and if the respond from the government meet their expectation. In this research, we found that government should adapt to the changes of demographic condition of their citizen. In terms of government and citizen interaction, senior citizen and conservative community prefer traditional real life interaction (communication in person) while young citizen and more modern community prefer online interaction (communication through internet based channel). To maximize ICT based interaction between government and citizen, we argue that regular trainings on internet based mobile applications for elder citizens (who usually hold strategic positions and represent community in interaction with government) will guarantee the sustainable use of the application. |
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