| Title | Open innovation and the evaluation of internet-enabled public services in smart cities |
|---|---|
| ID_Doc | 40947 |
| Authors | Paskaleva, K; Cooper, I |
| Title | Open innovation and the evaluation of internet-enabled public services in smart cities |
| Year | 2018 |
| Published | |
| Abstract | This article is focused on public service innovation from an innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centred intemet-enabled services in the public sector. It is based on six urban pilot initiatives, which sought to operationalise a new approach to co-producing and co-evaluating civic services in smart cities commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness. Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach. The paper reports on the development and trialing of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a sub-set of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of stakeholder management with evaluation capacities. |
| https://research.manchester.ac.uk/files/77354128/Technovation_AAM_PaskalevaCooper_Open_access_copy.pdf |
Similar Articles
| ID | Score | Article |
|---|---|---|
36433
|
Veeckman, C; van der Graaf, S The City As Living Labortory: A Playground for the Innovative Development of Smart City Applications(2014) | |
| 41932
|
Ojasalo, J Building An Open Service Innovation Platform For A City'S Needs: An Empirical Study On Smart Cities(2016) | |
| 40940
|
Errichiello, L; Marasco, A Open Service Innovation in Smart Cities: A Framework for Exploring Innovation Networks in the Development of New City Services(2014) | |
| 45608
|
Ojasalo, J Open Service Innovation Platform in a Smart City(2015) | |
| 42213
|
Anttiroiko, AV; Valkama, P; Bailey, SJ Smart cities in the new service economy: building platforms for smart services(2014)Ai & Society, 29, 3 | |
| 43738
|
Komninos, N; Pallot, M; Schaffers, H Special Issue on Smart Cities and the Future Internet in Europe(2013)Journal Of The Knowledge Economy, 4, 2 | |
| 39752
|
Wirtz, BW; Müller, WM; Schmidt, F Public Smart Service Provision in Smart Cities: A Case-Study-Based Approach(2020)International Journal Of Public Administration, 43, 6 | |
| 42210
|
Ojasalo, J; Kauppinen, H Collaborative Innovation with External Actors: An Empirical Study on Open Innovation Platforms in Smart Cities(2016)Technology Innovation Management Review, 6, 12 | |
| 39097
|
Ferraris, A; Santoro, G; Pellicelli, AC Openness of public governments in smart cities: removing the barriers for innovation and entrepreneurship(2020)International Entrepreneurship And Management Journal, 16, 4 | |
| 45700
|
Lee, J; Lee, H Developing and validating a citizen-centric typology for smart city services(2014) |