| Title | Smart cities & citizen discontent: A systematic review of the literature |
|---|---|
| ID_Doc | 42895 |
| Authors | van Twist, A; Ruijer, E; Meijer, A |
| Title | Smart cities & citizen discontent: A systematic review of the literature |
| Year | 2023 |
| Published | Government Information Quarterly, 40, 2 |
| Abstract | Governments across the world are experimenting with smart city technologies but recent studies suggest that not all citizens support this development. However, a comprehensive understanding of citizen discontent with the smart city is missing. This study systematically reviews academic research addressing citizen discontent with the smart city. Based on a set of 58 articles, two perspectives on citizens' discontent are identified. One perspective focuses on active discontent: citizens are dissatisfied with the technology, democratic process, and societal impact of the smart city and show different types of behavior to express their discontentment. The other perspective emphasizes passive discontent: citizen discontent does not manifest itself due to citizens' lack of awareness and skills and the absence of channels to express their discontentment. Both perspectives on discontent suggest different government responses respectively to overcome citizen discontent through 'the right technologies', 'the right rules', and 'the right information', or to stimulate critical citizenship through 'the right to smart city education and empowerment' and the 'right to participate and challenge'. Based on our findings, a fine-grained understanding of attitudes and behavior, and government actions to address citizen discontent is developed. |
| https://doi.org/10.1016/j.giq.2022.101799 |
Similar Articles
| ID | Score | Article |
|---|---|---|
39454
|
Mutambik, I The Global Whitewashing of Smart Cities: Citizens' Perspectives(2023)Sustainability, 15, 10 | |
| 44054
|
Rafaj, O; Rehák, S; Cernenko, T Smart Cities - Overview of Citizen Participation across Application Domains(2022)Scientific Papers Of The University Of Pardubice-Series D-Faculty Of Economics And Administration, 30, 1 | |
| 36017
|
Przeybilovicz, E; Cunha, MA; Geertman, S; Leleux, C; Michels, A; Tomor, Z; Webster, CWR; Meijer, A Citizen participation in the smart city: findings from an international comparative study(2022)Local Government Studies, 48, 1 | |
| 43646
|
Zamani, A; Shayan, A; Hassanzadeh, A Participation development in responsive city with self-organizing approach (the case of Tehran city)(2023) | |
| 43363
|
Berntzen, L; Johannessen, MR The Role of Citizens in "Smart Cities"(2016) | |
| 39319
|
Knebel, N; Fornasier, MD; Borges, GS Smart Cities, Human Rights And Social Sustainability(2022)Veredas Do Direito, 19, 43 | |
| 37437
|
Vidiasova, L; Cronemberger, F Discrepancies in perceptions of smart city initiatives in Saint Petersburg, Russia(2020) | |
| 36631
|
Tomor, Z Citizens in the Smart City: What Is Actually Happening? An In-Depth Case Study From Utrecht, the Netherlands(2020)International Journal Of Public Administration In The Digital Age, 7, 1 | |
| 36061
|
Xu, HL; Zhu, WL Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city(2021)Environment And Planning B-Urban Analytics And City Science, 48, 8 | |
| 42878
|
Jung, JK; Kang, JE Smart Engagement and Smart Urbanism: Integrating "The Smart" Into Participatory Planning and Community Engagement(2023)Urban Planning, 8, 2 |