| Title |
Co-creating Digital Services for Citizens: Activity Theory Analysis |
| ID_Doc |
43341 |
| Authors |
Jussila, J; Kukkamäki, J; Helander, N |
| Title |
Co-creating Digital Services for Citizens: Activity Theory Analysis |
| Year |
2019 |
| Published |
|
| Abstract |
Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory. |
| PDF |
https://doi.org/10.5220/0008349002850290
|
