| Title | Evaluation of the Results of the Establishment of Quality Management System by Using the new SBSC in Water and Wastewater Company, District 4, Tehran City |
|---|---|
| ID_Doc | 68809 |
| Authors | Adab, H; Soloukdar, A; Fahimi, MR |
| Title | Evaluation of the Results of the Establishment of Quality Management System by Using the new SBSC in Water and Wastewater Company, District 4, Tehran City |
| Year | 2016 |
| Published | |
| Abstract | The final purpose of the plan and creation of the standards of ISO 9000 series is a help to the organizations for success in competition and effective orientation of an organization. this research Using the new method based on measurements relying on the latest studies of BSC under the title of New SBSC, deals with the results of the establishment quality management system (implemented based on ISO 9001:2008) from the viewpoint of experts and managers of design and its implementation in Water and Wastewater Company at Region 4, Tehran City. In this model, evaluation is made based on 7 perspectives which includes four main perspectives of BSC (financial, customer, growth and learning and local processes), two added perspectives in SBSC (social and environmental) and a perspective introduced in New SBSC model (future forecasting). In this research, using the library and field studies, measurements and indicators have been collected for different perspectives of research model and finally the effective indicators and those proportional with the organization have been determined in order to evaluate the statistical population of the research under the supervision of experts. In the continuation of the research concerning the population under study and the impact of establishment of quality management system within the framework of the perspectives of research model, the indicators determined by the experts in the questionnaire have been given certain values. The results of the questionnaire of each perspective has been tested by using the T-sudent test. Also weighting the perspectives of research model has been made by using the experts' views and Analytic Hierarchy Process (AHP) method. The study of the hypotheses of the research shows that the implementation of the quality management system based on ISO 9001:2008 have been effective on all perspectives of research model. The inclusion of the weights resulting from the experts' views on the results obtained from the questionnaire also shows that the hypothesis under consideration on each of the perspectives of the model is in general confirmed. Identify indicators for evaluating the performance of quality management systems based on this model in any business similar studies will help to better implementation. Based on the results of this study suggested that the ISO 9000 Technical Committee to strengthen the sustainability aspects in future versions effort. |
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