| Title | Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process |
|---|---|
| ID_Doc | 71098 |
| Authors | Piot-Lepetit, I; Nzongang, J |
| Title | Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process |
| Year | 2021 |
| Published | Sustainability, 13.0, 9 |
| Abstract | Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation. |
| https://www.mdpi.com/2071-1050/13/9/4882/pdf?version=1620386318 |
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