| Title | The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms |
|---|---|
| ID_Doc | 73419 |
| Authors | Do, MH; Huang, YF; Do, TN |
| Title | The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms |
| Year | 2021 |
| Published | Benchmarking-An International Journal, 28, 4 |
| Abstract | Purpose This article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence from Vietnamese coffee firms. Design/methodology/approach Based on collecting data via in-depth face-to-face interviews with employees, who are working in the Vietnamese coffee companies. The partial least squares structural equation modeling (PLS-SEM) approach has been employed to investigate the relationship among the TQM-enabling factors, corporate social performance (CSP) and business performance. Findings A total of 13 TQM-enabling factors have been identified and divided into two categories, namely human and functional. The statistical results revealed a positive signal to remarkably enhance CSP and business performance by adopting those TQM-enabling factors into Vietnamese coffee firms. Research limitations/implications The framework model of this research should be evaluated in different contexts worldwide or in another sector that can further identify the TQM-enabling factor and the correlation among these constructs. Practical implications This article provides top managers of Vietnamese coffee firms with knowledge of TQM-enabling factors that may enable them to meet superior performance, including CSP, finance and reputation. Originality/value This is a unique study to employ the approach into the Vietnamese coffee industry context up-to-date, which is one of the essential sectors affecting Vietnam's sustainable development. |
Similar Articles
| ID | Score | Article |
|---|---|---|
73360
|
Khurshid, MA; Alhidari, AM; Tabassum, S Scale development and validation of total quality and socially responsible management (TQSR-M) framework: dual competitive strategy for management(2022)Social Responsibility Journal, 18, 3 | |
| 74880
|
Thanh, TL; Ngo, HQ; Aureliano-Silva, L Contribution of corporate social responsibility on SMEs' performance in an emerging market - the mediating roles of brand trust and brand loyalty(2023)International Journal Of Emerging Markets, 18, 8 | |
| 73367
|
Le, TT; Le, MH; Tuong, VNT; Thien, PVN; Bao, TTD; Phuong, VNL; Mavuri, S Prestige over profit, corporate social responsibility boosts corporate sustainable performance: mediation roles of brand image and brand loyalty(2024)Journal Of Global Responsibility, 15, 2 | |
| 66405
|
Le, TT Corporate social responsibility and SMEs' performance: mediating role of corporate image, corporate reputation and customer loyalty(2023)International Journal Of Emerging Markets, 18, 10 | |
| 77255
|
Dash, A; Mohanty, SK The mediating effect of a firm's corporate reputation and sustainability practices in translating CSR into competitive performance in Indian ESG companies(2023)Society And Business Review, 18, 4 | |
| 19638
|
Olaleye, BR; Abdurrashid, I; Mustapha, B Organizational sustainability and TQM practices in hospitality industry: employee-employer perception(2024)Tqm Journal, 36.0, 7 | |
| 74537
|
Akanmu, MD; Hassan, MG; Alshuaibi, MSI; Alshuaibi, ASI; Mohamad, B; Othman, A The mediating role of organizational excellence between quality management practices and sustainable performance(2023)Total Quality Management & Business Excellence, 34, 9-10 | |
| 73922
|
Alsmairat, MAK; Al-Ma'aitah, N; Al-hwameil, T; Elrehail, H Supply chain partnership and sustainable performance: does TQM mediate the relationship?(2024)International Journal Of Quality And Service Sciences, 16, 1 | |
| 70184
|
Suganthi, L Investigating the relationship between corporate social responsibility and market, cost and environmental performance for sustainable business(2020)South African Journal Of Business Management, 51, 1 | |
| 77366
|
Yan, XF; Espinosa-Cristia, JF; Kumari, K; Cioca, LI Relationship between Corporate Social Responsibility, Organizational Trust, and Corporate Reputation for Sustainable Performance(2022)Sustainability, 14, 14 |