| Title |
Evolving benchmarking practices: a review for research perspectives |
| ID_Doc |
75025 |
| Authors |
Hong, P; Hong, SW; Roh, JJ; Park, K |
| Title |
Evolving benchmarking practices: a review for research perspectives |
| Year |
2012 |
| Published |
Benchmarking-An International Journal, 19, 4-5 |
| Abstract |
Purpose - The purpose of this study is to review a major section of the literature on benchmarking practices in order to achieve better perspectives for emerging benchmarking research streams. Design/methodology/approach - The paper examines the benchmarking literature and presents a framework that suggests evolving patterns of firms' benchmarking practices. This paper examines the studies published in Benchmarking: An International Journal and other articles related to benchmarking practices in major Strategic Management, OM/SCM, and Technology Management journals from 2001 to 2010. Findings - Benchmarking remains an important strategic tool of business in turbulent times. Five research dimensions for benchmarking are discussed in terms of the following: strategy-based benchmarking; operational effectiveness-based benchmarking; technical efficiency-based benchmarking; and micro-macro integrative benchmarking. For sustainable competitive advantage, benchmarking goes beyond the operational level and moves into a wide range of value chain, strategic, operational, and project levels. Research limitations/implications - The study contributes to the benchmarking literature by identifying key areas of benchmarking. It reflects a qualitative orientation, but future research may achieve a more systematic and quantitative analysis of the benchmarking literature. Originality/value - This review paper is unique in that it examines the benchmarking literature and summarizes the results in order to gain a proper understanding of benchmarking and provide perspectives for future research. |
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