| Title | Knowledge management issues in the EFQM excellence model framework |
|---|---|
| ID_Doc | 75250 |
| Authors | Criado-Garcia, F; Calvo-Mora, A; Martelo-Landroguez, S |
| Title | Knowledge management issues in the EFQM excellence model framework |
| Year | 2019 |
| Published | International Journal Of Quality & Reliability Management, 37, 5 |
| Abstract | Purpose The purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an adequate context for successful knowledge management (KM). A description is given of the synergies between both management approaches, with the purpose of reaching sustainable competitive advantages within organizations. Design/methodology/approach A literature review and a content analysis are carried out which show how the current version of the EFQM model includes the key aspects of the knowledge management systems (KMS) and its process. Also, the relationships and synergies between both considered management approaches are analyzed: quality management and KM. Findings After a detailed analysis of KM issues in the EFQM model, important synergies and complementary elements are appreciated between both management frameworks. Evidence is given of how the integration of both frameworks constitutes a dynamic capability that can lead organizations to attain sustainable competitive advantages. Practical implications An exhaustive review is given of the elements related to KM present in the EFQM model. In addition, companies are offered guidelines to be able to manage their knowledge through a model that is recognized and widespread in the business sphere. Originality/value The research develops the first content analysis of the process elements and KMS present in the whole structure of the EFQM model. Furthermore, it is shown how the integration of excellence and KM constitutes a dynamic capability for organizations based on continuous improvement, innovation and learning. |
Similar Articles
| ID | Score | Article |
|---|---|---|
71574
|
Martín-Castilla, JI; Rodríguez-Ruiz, O EFQM model: knowledge governance and competitive advantage(2008)Journal Of Intellectual Capital, 9.0, 1 | |
| 76476
|
Balbastre-Benavent, F; Canet-Giner, MT The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives(2011)Total Quality Management & Business Excellence, 22, 7 | |
| 70212
|
Suryawan, AD; Putra, E; Pratiwi, A Knowledge Management Strategy Model for Small to Medium Enterprises(2015) | |
| 34216
|
Barrantes-Briceño, CE; Santos, FCA; Nagano, MS Bridging excellence, knowledge management and sustainability: Introducing the 'Knowledge Management Excellence Model 21′, a model for sustainable development goals alignment(2024) | |
| 66958
|
Mandi, OR; Nassar, IA; Almsafir, MK Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities(2019) | |
| 66163
|
Bashir, M; Farooq, R The synergetic effect of knowledge management and business model innovation on firm competence A systematic review(2019)International Journal Of Innovation Science, 11.0, 3 | |
| 75753
|
Atkociuniene, ZO; Gribovskis, J; Raudeliuniene, J Influence of Knowledge Management on Business Processes: Value-Added and Sustainability Perspectives(2023)Sustainability, 15, 1 |