| Title | Innovative Business Models for Smart Cities: Overview of Recent Trends |
|---|---|
| ID_Doc | 75960 |
| Authors | Molinari, F |
| Title | Innovative Business Models for Smart Cities: Overview of Recent Trends |
| Year | 2012 |
| Published | |
| Abstract | Several projects have been developed in Europe addressing the 'Smartness' of Cities. This concept is normally associated with sustainable economic development and high quality of life, being made possible by the use of advanced information and communication technologies (ICT) and Future Internet infrastructures. This paper takes on the perspective of digitalisation of public administration, to focus on the creation of a new eGovernment stage, where citizen's experience of public service - being considered as an intrinsic quality of the latter - is enhanced by the contribution of ICT and Future Internet technologies. This in turn drives proactive mass behavioural transformation ('Smart Citizenship') and helps define innovative forms and channels of shared value production between governments ('empowered' policy makers or public sector employees), citizens ('intelligent' customers or service users/beneficiaries), and market players (technology vendors or developers). According to this perspective, the four key questions become: How does user experience manifest itself with a superior value across co-produced (rather than simply delivered) services? What would be a viable pricing model for these co-produced services? Who are the 'right' business partners to public administration and what kind of partnership arrangements would be more appropriate? And, finally Who should own and/or operate the underlying ICT (Future Internet) infrastructure? The paper offers some preliminary answers to the above questions, based on a market analysis that was recently performed in the context of a EU-funded project (PERIPHERIA) belonging to the CIP Smart Cities and IoT (Internet of Things) clusters. Drawn implications possibly affect well-known (and sometimes abused) terms such as sustainability, quality and impact of public service in the Future Internet era, calling for additional research on the relationship between personal/collective experience of a Smart Service and the proactive transformation of individual and group behaviours. |
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