| Title | The Added Value Of The Iso 9001:2015 International Standard From An Auditors' Perspective: A Cb-Sem Based Evaluation |
|---|---|
| ID_Doc | 76383 |
| Authors | Domingues, JP; Reis, AM; Fonseca, LM; Avila, P; Putnik, G |
| Title | The Added Value Of The Iso 9001:2015 International Standard From An Auditors' Perspective: A Cb-Sem Based Evaluation |
| Year | 2019 |
| Published | International Journal For Quality Research, 13, 4 |
| Abstract | This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing P a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes. |
| https://doi.org/10.24874/ijqr13.04-15 |
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