| Title |
The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives |
| ID_Doc |
76476 |
| Authors |
Balbastre-Benavent, F; Canet-Giner, MT |
| Title |
The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives |
| Year |
2011 |
| Published |
Total Quality Management & Business Excellence, 22, 7 |
| Abstract |
The adoption of an integrative strategy formation process becomes a way of developing a strategic capability that contributes to generating positive results and sustainable competitive advantages. In today's environments, many companies are also using the EFQM Excellence Model (EEM) to try to develop such a strategic capability. This paper presents an exhaustive review of the literature on the strategic process debate and on the strategic capability of the EEM. As a result, we offer to practitioners a conceptual framework which shows the EEM as a useful driver to facilitate the development of an integrative strategy formation process, and we propose a set of dimensions and variables (the levers) through which such a development may take place. In addition, we present to academicians a detailed research agenda by establishing some exploratory questions, theoretical implications and new challenges to go into the knowledge of this area in greater depth. |
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