| Title | Goa-Workbench® Software - Excellence Support Tool For Enterprises |
|---|---|
| ID_Doc | 76575 |
| Authors | Veselova, A |
| Title | Goa-Workbench® Software - Excellence Support Tool For Enterprises |
| Year | 2017 |
| Published | |
| Abstract | In the 21st century, the quality management procedures aim to reach sustainable growth and outstanding results through the principles of excellence and continuous improvement. Excellence, sustainability and future success of the company base on EFQM (European Foundation for Quality Management) Excellence model as a philosophical background combined with organizational self-assessment and striving for continuous improvement. GOA - Solution methodology has become a part of the business thinking However, in the strategic management its role of strategic resource remains virtually unexamined. The GOA - Solutions methodology can help to produce competitive advantages - improves behavioral features regarding the behavior of employees, competence improvement etc. This paper aims to explore GOA - Solution methodology as a part of self-assessment tools and to find the most efficient ways of using it. This paper consists of experts opinions of the role of GOA - Solution methodology in self-assessment and empirical research. In the empirical research, a survey among the enterprises of Latvia was conducted to determine the most effective GOA - Solution as self-assessment tool. Practical examples of GOA - Solution implementation as a part of self-assessment tools in the enterprises of different areas is also discussed. The paper uncovers different ways of application of self-assessment tools and different effects of it on performance indicators of the companies. The enterprises do not need a lot of resources for successful operation, all they have to do is to choose the most appropriate self-assessment tool. |
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