| Title |
Designing Through Value Co-creation: A Study of Actors, Practices and Possibilities |
| ID_Doc |
76775 |
| Authors |
Rizvi, MAK; Yip, MH; Chew, EK; Carnemolla, PK |
| Title |
Designing Through Value Co-creation: A Study of Actors, Practices and Possibilities |
| Year |
2019 |
| Published |
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| Abstract |
The customer-provider collaboration that was diminished during the industrial revolution is being revived to achieve higher customer satisfaction and a competitive edge. Manufacturers are now interested in co-creating value with their customers to design a customized and sustainable solution. Value co-creation is being implemented by various businesses to solve customer problems using a combination of products and services to form product-service systems (PSS). Although PSS is promising, its design method is underexplored. This paper proposes a product-service system design method by combining the concepts of actor-network theory and service-dominant logic. A case study was conducted on a newly built factory to test the proposed method in identifying the actors, practices and possibilities in the design process. |
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