| Title | Key Success Factors In Catering Industry Management |
|---|---|
| ID_Doc | 77567 |
| Authors | Nieh, FP; Pong, CY |
| Title | Key Success Factors In Catering Industry Management |
| Year | 2012 |
| Published | |
| Abstract | By discussing the key success factors in catering industry management, this study aims to provide the related management information for sustainable management in catering. With analytic hierarchy process (AHP), this study, based on management, establishes the hierarchical model of complete work manual of retail sales, image of chain system, high quality human resources, and location selection in catering, hi other words, it tends to layer, structure, and quantify management indicators in catering. By studying 433 customers of Sun-Island Coffee & Teas & Foods Co., Ltd., the management indicators and the weight system in catering industry are established. The research findings show that (I) Location selection in catering is more crucial in catering industry management as favorable location is likely to be paid attention to; (2) Product processing time is focused complete work manual of retail sales; (3) The attitude of service personnel is stressed in high quality human resources; and (4) Business hours are emphasized in the image of chain system. |
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