| Title | From information systems quality to sustainable business quality |
|---|---|
| ID_Doc | 78606 |
| Authors | Salmela, H |
| Title | From information systems quality to sustainable business quality |
| Year | 1997 |
| Published | Information And Software Technology, 39, 12 |
| Abstract | This article provides models for evaluating the business value of IS quality. Business quality is defined as the net value of an information system for the user organisation. Thus, it is affected by the cost of planning, developing, maintaining and using the system, and by the benefits achieved through systems use. The article identifies ways IS work quality and IS user quality can influence the business quality of information systems. However, it is acknowledged that a high quality information system is not alone sufficient. To ensure business quality, integrative processes between IS professionals and business managers/analysts are needed. The article assists practising managers in evaluating and improving the business quality of their information systems. For information systems research, the article provides models for explaining and measuring the business value of information systems quality. (C) 1997 Elsevier Science B.V. |
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