| Title | Overcoming the COVID-19 Crisis with KM and Smart Governance: The Challenge for the Italian Public Sector |
|---|---|
| ID_Doc | 78842 |
| Authors | Berardi, M; Cifolelli, S; Ziruolo, A |
| Title | Overcoming the COVID-19 Crisis with KM and Smart Governance: The Challenge for the Italian Public Sector |
| Year | 2021 |
| Published | |
| Abstract | March 2020, Italian prime minister Giuseppe Conte has ordered several restrictions on Italian citizens and locked down the entire country to stop the spreading of COVID-19. This strategy has deeply pushed the digitalization of the Italian public sector through knowledge management patterns, leading to a rethinking of the "Public administration mindset" with a Smart Governance approach (Italian stability act, 2021, Heeks, 2002). This work analyses the paradigm shift occurred in the main Italian reforms that occured in the last year through a "Knowledge Management Toolkit" (Herbert, 2010) along with a report of interviews conducted with local authorities' managers and citizens, showing that while the plague was spreading, the Italian Public sector conducted a silent revolution led by two words: digitalization and knowledge management (Riege et. al, 2006; Velasquez, 2021). |
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