| Abstract |
As firms respond to stricter regulations and increasing consumer ex-pectations, reverse logistics programs to support end-of-life product manage-ment strategies have become more prevalent. Despite a growing body of theoretical literature on this topic, many firms struggle to implement efficient and effective reverse logistics systems. In this article, we identify common stra-tegic, tactical, and operational considerations needed to design reverse logistics programs and offer industry examples to show how organizations have excelled in these areas. Through a synthesis of literature and examples, we provide key takeaways across a range of reverse logistics activities. We present ways in which managers can implement best practices in reverse logistics that not only benefit the environment but also generate societal and stakeholder value, augment and improve customer service and loyalty, and increase market share and revenue capabilities.(c) 2021 Kelley School of Business, Indiana University. Published by Elsevier Inc. All rights reserved. |