| Title |
Careless product use in access-based services: A rebound effect and how to address it |
| ID_Doc |
27015 |
| Authors |
Ackermann, L; Tunn, VSC |
| Title |
Careless product use in access-based services: A rebound effect and how to address it |
| Year |
2024 |
| Published |
|
| DOI |
10.1016/j.jbusres.2024.114643 |
| Abstract |
The sharing economy promises to alleviate environmental pressures by optimizing the distribution and use of resources, for example, shifting from ownership to access-based services. Services that grant users access for a long period only improve sustainability if they extend product lifetimes. However, careless use of accessed products reduces product lifetimes. We investigate the problem-solution space of product care in access-based services. A user survey reveals significantly lower product care for accessed than owned washing machines. We then systematically develop solutions to stimulate product care in access-based services, resulting in ten strategies and 23 design solutions. Levers and barriers to promoting product care are uncovered through interviews with access-based service providers; the range of products impacts providers' ability to implement product-specific care strategies, the service can be designed to deter or attract user groups, and providers' control over the supply chain determines which product care strategies they can implement. |
| Author Keywords |
Circular economy; Collaborative consumption; Customer misbehavior; Product -service system; Sharing economy; Product lease |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:001224281400001 |
| WoS Category |
Business |
| Research Area |
Business & Economics |
| PDF |
https://doi.org/10.1016/j.jbusres.2024.114643
|