| Title |
Drivers for Pursuing Sustainability through IoT Technology within High-End Hotels-An Exploratory Study |
| ID_Doc |
33022 |
| Authors |
Eskerod, P; Hollensen, S; Morales-Contreras, MF; Arteaga-Ortiz, J |
| Title |
Drivers for Pursuing Sustainability through IoT Technology within High-End Hotels-An Exploratory Study |
| Year |
2019 |
| Published |
Sustainability, 11.0, 19 |
| DOI |
10.3390/su11195372 |
| Abstract |
A growing hotel sector makes a significant environmental footprint. Due to a contemporary focus on climate change and high competition within tourism, enhancing sustainability through energy savings is a priority for many hotels. Through technological innovations, Internet-of-Things (IoT) technology provides the opportunity to integrate more systems (e.g., heating, air-conditioning, window-openings) on a platform (also known as smart management), making it easy for a hotel guest to operate room conditions through a single device while also optimizing hotel operations. A research gap on the likelihood of adopting IoT technology to pursue sustainability in the hotel sector exists. Based on explorative case studies of five high-end hotels, this paper offers propositions on drivers for hotels' use of IoT to deliver on their sustainability goals. This study suggests that a hotel is more inclined to implement IoT if (1) the hotel is focused on energy savings, e.g., due to green certificates; (2) it belongs to an international hotel group; (3) decision makers perceive sustainability to be important for their customers; (4) the target group is more B2B (business) than B2C (leisure); (5) the hotel a five star one; and (6) the hotel guests come from Northern Europe or North America. |
| Author Keywords |
sustainability; Internet-of-Things; drivers; hotel industry; hotel management; smart management; smart devises; high-end hotel |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED); Social Science Citation Index (SSCI) |
| EID |
WOS:000493525500231 |
| WoS Category |
Green & Sustainable Science & Technology; Environmental Sciences; Environmental Studies |
| Research Area |
Science & Technology - Other Topics; Environmental Sciences & Ecology |
| PDF |
https://www.mdpi.com/2071-1050/11/19/5372/pdf?version=1570530479
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