| Title |
A methodology to design and redesign services in smart cities based on the citizen experience |
| ID_Doc |
39355 |
| Authors |
Abella, A; Ortiz-de-Urbina-Criado, M; De-Pablos-Heredero, C |
| Title |
A methodology to design and redesign services in smart cities based on the citizen experience |
| Year |
2019 |
| Published |
Information Polity, 24, 2 |
| DOI |
10.3233/IP-180116 |
| Abstract |
Smart cities are urban spaces where massive amounts of data are generated and shared creating an ecosystem of service providers. Translating these opportunities into appropriate citizen services requires diagnosis of citizen's expectations and a projection of the value that these services can generate for them. This article offers a methodology that provides a systematic approach to understand the interaction between citizens and services aimed to improve the design of smart city services and presents a pilot test. The four-phased methodology results in a description of the service, a model to evaluate it and offers quantitative indicators to operate and to improve the design of the service. |
| Author Keywords |
Smart-city; citizen experience; smart city services; methodology; performance indicator |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000470069400006 |
| WoS Category |
Information Science & Library Science |
| Research Area |
Information Science & Library Science |
| PDF |
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