| Title |
Digitalization Experiments - Does Support Needed Equal Support Offered |
| ID_Doc |
40357 |
| Authors |
Paunu, A; Hellsten, P |
| Title |
Digitalization Experiments - Does Support Needed Equal Support Offered |
| Year |
2020 |
| Published |
|
| DOI |
|
| Abstract |
Seems that many organizational needs are to be matched with a simple solution of digitalizing the operation or a part of it in order to support and to develop it. The information technology (IT) - related skills and capabilities are different in different organizations and the level of know how varies similarly. In practice this interprets to the operation needing support to realization of the intended digitalization measures, basically in every case. We present two cases of digitalization. One, in which a smart city initiative was introduced and implemented to a city in Finland, large in its context and another in which a web-based open source service was implemented for municipalities and companies that enables digital application of construction permits and other permits related to infrastructure. The cases show that the quite technical-sounding issues require simultaneous human aspect to be taken into account. The support needed covers the technological aspect, but it is advisable not to forget the human side either. The organizations offer various kinds of measures to match the needs of their employees, but the ability to take on the support needed and presumptions to assess the need for this are different resulting in various amount of support offered, needed, expected, and accepted. |
| Author Keywords |
Digitalization; Experimenting; Smart city; Support |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Science (CPCI-S); Conference Proceedings Citation Index - Social Science & Humanities (CPCI-SSH) |
| EID |
WOS:000717224200127 |
| WoS Category |
Business; Computer Science, Interdisciplinary Applications; Information Science & Library Science; Management; Operations Research & Management Science |
| Research Area |
Business & Economics; Computer Science; Information Science & Library Science; Operations Research & Management Science |
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