| Title |
Citizen empowerment through smart surveillance: evidence from Indian smart cities |
| ID_Doc |
41350 |
| Authors |
Khanna, P; Khanra, S |
| Title |
Citizen empowerment through smart surveillance: evidence from Indian smart cities |
| Year |
2023 |
| Published |
Digital Policy Regulation And Governance, 25, 4 |
| DOI |
10.1108/DPRG-11-2022-0141 |
| Abstract |
Purpose - Citizens often perceive surveillance by government authorities as oppressive and, hence, demonstrate reluctance in value co-creation from such services. This study aims to investigate the challenges and benefits of citizen empowerment through technology-driven surveillance or "smart surveillance." Design/methodology/approach - Guided by Dynamic Capability theory, the authors conduct in-depth interviews with officers in-charge of surveillance in smart cities. Given the contemporary advancements, this approach allows a retrospective and real-time understanding of interviewees' experiences with smart surveillance. Findings - The authors develop five propositions for citizen empowerment through smart surveillance to summarize the findings of this study. Research limitations/implications - This study advances the relevance of Dynamic Capability in public administration. Practical implications - Smart city authorities and policymakers may leverage the insights provided in this study to design appropriate policies for smart surveillance. Originality/value - The authors find that factors such as digital technology and infrastructure, information management, skill divide and perceived return on investment may influence citizen empowerment through smart surveillance. |
| Author Keywords |
Data governance; Digital transformation; Dynamic capability; Public administration; Smart city; Sustainability |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000968797800001 |
| WoS Category |
Information Science & Library Science |
| Research Area |
Information Science & Library Science |
| PDF |
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