| Title |
Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis |
| ID_Doc |
43043 |
| Authors |
Aubourg, G; Galasso, F; Grabot, B; Lamothe, J |
| Title |
Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis |
| Year |
2017 |
| Published |
|
| DOI |
10.1007/978-3-319-66926-7_26 |
| Abstract |
Public services have their own principles and codes in order to address needs of general interest through the procurement of physical objects, information or services to various kinds of users. Characterized by a political context and a dedicated legal framework, public services have also specific constraints and objectives. This communication shows how continuous improvement methods born in an industrial context could be adapted for addressing the specificity of public service, especially in the new context of "Smart Cities". |
| Author Keywords |
Public service; Service science; Smart City |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Science (CPCI-S) |
| EID |
WOS:000578040300026 |
| WoS Category |
Computer Science, Information Systems; Engineering, Manufacturing |
| Research Area |
Computer Science; Engineering |
| PDF |
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