| Title |
Smart destinations: A holistic view from researchers and managers to tourists and locals |
| ID_Doc |
44718 |
| Authors |
Cerdá-Mansilla, E; Tussyadiah, I; Campo, S; Rubio, N |
| Title |
Smart destinations: A holistic view from researchers and managers to tourists and locals |
| Year |
2024 |
| Published |
|
| DOI |
10.1016/j.tmp.2024.101223 |
| Abstract |
This paper analyses and expands the concept of smart destination and its characteristics using stakeholder theory and the multiple perspectives of the various agents involved: managers, researchers, tourists, and locals. In adopting a holistic focus to conceptualise smart destinations, its review and analysis fill a current vacuum in the academic literature. The study also provides in-depth analysis of both tourists' and locals' perceptions. Two consecutive studies using computer-aided text analysis and grounded theory were performed. Firstly, we obtained a common image of a smart destination that combines the following elements: space, quality of life, agents, infrastructure, and technology. Secondly, the text analysis identified two distinctive characteristics: technology and sustainability. Thirdly, we identified differences in tourists' and locals' perceptions of smart destinations. These findings represent an important conceptual advance and have implications for management of smart destinations. |
| Author Keywords |
Smart destination; Smart tourism; Smart city; Information and communication technology; Governance |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:001196590700001 |
| WoS Category |
Hospitality, Leisure, Sport & Tourism; Management |
| Research Area |
Social Sciences - Other Topics; Business & Economics |
| PDF |
https://doi.org/10.1016/j.tmp.2024.101223
|