| Title |
Smart city services: an empirical analysis of citizen preferences |
| ID_Doc |
45590 |
| Authors |
Wirtz, BW; Becker, M; Schmidt, FW |
| Title |
Smart city services: an empirical analysis of citizen preferences |
| Year |
2022 |
| Published |
Public Organization Review, 22, 4 |
| DOI |
10.1007/s11115-021-00562-0 |
| Abstract |
In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials. |
| Author Keywords |
Smart city; Digital public services; Citizen preferences; Public officials' assessments; Valuation discrepancy |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000706562000001 |
| WoS Category |
Public Administration |
| Research Area |
Public Administration |
| PDF |
https://link.springer.com/content/pdf/10.1007/s11115-021-00562-0.pdf
|