| Title |
Luxury without guilt: service innovation in the all-inclusive hotel industry |
| ID_Doc |
65971 |
| Authors |
Rayna, T; Striukova, L |
| Title |
Luxury without guilt: service innovation in the all-inclusive hotel industry |
| Year |
2009 |
| Published |
Service Business, 3.0, 4 |
| DOI |
10.1007/s11628-009-0072-8 |
| Abstract |
With more than 500 all-inclusive resorts around the world, competition in this sector is intense and resorts are constantly trying to gain a sustainable competitive advantage through innovation. The main aim of this article is to investigate the issue of non-technological innovation in the holiday resort industry, in general, and, in particular, how such innovation has enabled the success of ultra all-inclusive concept. The article is based on the case of the Excellence group, analysing the factors behind the success of their business model and its sustainability. |
| Author Keywords |
Services; Hotels; All-inclusive; Non-technological innovation; Business model |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:000207800400004 |
| WoS Category |
Business; Management |
| Research Area |
Business & Economics |
| PDF |
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