| Title |
Computational Intelligence Applied to Business and Services: A Sustainable Future for the Marketplace with a Service Intelligence Model |
| ID_Doc |
66093 |
| Authors |
Cendejas, MA |
| Title |
Computational Intelligence Applied to Business and Services: A Sustainable Future for the Marketplace with a Service Intelligence Model |
| Year |
2021 |
| Published |
|
| DOI |
10.1007/978-3-030-80624-8_12 |
| Abstract |
Today's world demands faster and more efficient solutions to more complex and far-reaching problems. It is in this context where Computational Intelligence (CI) breaks into high expectations. In the midst of the Fourth Industrial Revolution, the CI cannot be seen only as a platform for solving industrial problems, but for cases with multiple solutions and where the human factor must have a consideration besides quantitative and qualitative. Along these lines, from a business approach and particularly from the services, it is proposed the design of a service model, focused on working as an interface between CI and all the elements that configure the services in the most representative business environments and in its three key scenarios: design, delivery and evaluation, including key elements related to service improvement. In this way, the Intelligence of Services emerges as a new paradigm to consider, enhancing the value proposition of the CI. |
| Author Keywords |
Service intelligence; Service model; Business technology; Service recovery |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Science (CPCI-S) |
| EID |
WOS:000839516300012 |
| WoS Category |
Computer Science, Artificial Intelligence; Computer Science, Cybernetics; Computer Science, Software Engineering |
| Research Area |
Computer Science |
| PDF |
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