| Abstract |
Since the failure of traditional business models determined practitioners and academics from the management field to focus their attention on the intangible aspects of an organization, we aim to determine if emotional intelligence could be the missing part from the sustainable knowledge based organization (SKBO) development. In order to achieve this goal, we employed an ethical and empirical research that focused on identifying the characteristics and influence factors of SKBO. First, we made a critical analysis of 70 articles that had been published, from 2000 until 2012, in international databases. Then we developed a survey based on questionnaire that focused on identifying SKBO's characteristics and influence factors. Using a snowball sampling, we collected 268 questionnaires from Romanian and Spanish knowledge management specialists. After data analysis, we have noticed that the most important characteristics of SKBO focus on human resources. When it came to identifying the influence factors, the respondents emphasized the importance of employees' adaptability, satisfaction, education and also work relationships. Using an inductive - deductive approach, we demonstrate that emotional intelligence is taken for granted and not perceived as an independent variable. None of the 268 knowledge management specialists present emotional intelligence as a characteristic or a strategic factor of SKBOs. But, all of them highlight the importance of an open organizational culture, transformational leadership, human resources adaptability, and employees' satisfaction. Each and every one of these is linked to emotional intelligence development. |