| Title |
Critical Success Factors As Drivers To Quality And Sustainable In Higher Education Institutions |
| ID_Doc |
66611 |
| Authors |
Dos Santos, MH; Loureiro, SMC; Amorim, MPC |
| Title |
Critical Success Factors As Drivers To Quality And Sustainable In Higher Education Institutions |
| Year |
2013 |
| Published |
|
| DOI |
|
| Abstract |
In a turbulent and competitive world where building new business models for success through innovation, competitiveness and sustainability is on the agenda, it is important to develop a framework to help institutions of higher education to improve their performance without neglecting quality and sustainability issues. As far as we know, this study is the first attempt to develop a framework using critical success factors (CFS) and integrating quality and sustainability in higher education institutions. Previous studies regard quality and sustainability as separated issues and those who deal with the sustainability tend to be restricted to environmental aspects. The extensive and systematic literature review on sustainability, quality, and higher education themes lead us to identify seven critical success factors (CFS) and examine fifteen articles published in top scientific journals. The proposed framework can be a starting point to help top managers and course directors in higher education institutions, to create and manage their courses and respective institutions toward high standards of quality and sustainability. |
| Author Keywords |
Critical Success Factors; Higher Education; Service Quality; Sustainability |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Social Science & Humanities (CPCI-SSH) |
| EID |
WOS:000320606900039 |
| WoS Category |
Business; Management |
| Research Area |
Business & Economics |
| PDF |
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