| Title |
Service providers' sustainable service innovation: service-dominant logic |
| ID_Doc |
66754 |
| Authors |
Chen, CL |
| Title |
Service providers' sustainable service innovation: service-dominant logic |
| Year |
2017 |
| Published |
Service Industries Journal, 37, 9-10 |
| DOI |
10.1080/02642069.2017.1340456 |
| Abstract |
This study examined the service innovation in different service providers with multiple case-study approach. From the perspective of service-dominant logic, four service innovation development models can be distinguished in Technology Development Program companies in Taiwan, including service system integrator and niche market, innovative service solution provider and niche market, innovative service solution provider and mass market, and service system integrator and mass market. Service providers develop ICT platforms, customer relationship management systems, community commerce services, and multi-channel services that are appropriate for a specific industry. On the one hand, active improvement of ICT service system integration extends company capabilities toward external cooperative partners through the provision of integrated product services and comprehensive solutions. On the other hand, innovative service solutions optimize consumer experience and customer relationship management and improve business effectiveness and reduce operations costs due to an important role assigned to services and experience in product sales. |
| Author Keywords |
Service innovation; information and communication technology; technology development program; service provider |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:000406486100005 |
| WoS Category |
Management |
| Research Area |
Business & Economics |
| PDF |
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