| Title |
Service-oriented supply chain: what do we know about its risks? |
| ID_Doc |
68395 |
| Authors |
An, DTB; Nguyen, TTB; Quang, HT |
| Title |
Service-oriented supply chain: what do we know about its risks? |
| Year |
2024 |
| Published |
|
| DOI |
10.1080/13675567.2024.2319757 |
| Abstract |
This study identifies the risks entailed in a service-oriented supply chain. By employing supply chain mapping, contingency, and Risk Breakdown Structure (RBS) theories to elaborate a picture of the current knowledge, we were able to summarise and categorise the various risks into three main levels of cause. Next, these literature-based risks were narrowed down into a specific industry context and were then tested and confirmed using exploratory factor and confirmatory factor analyses to form an industry-oriented RBS for the construction business. The data were collected from 195 firms who participated in a large-scale survey sponsored by the Japanese Government to promote sustainable socio-economic development for the ASEAN region. As a result, seven risk categories related to demand, supply, operations, information, finance, time (delays) and external sources (human-made or natural-related) were identified and will be a valuable reference for researchers and practitioners. Furthermore, the relationship between identified risk and supply chain performance was explored. This paper is the first to introduce the concept and characteristics of a service-oriented supply chain by using a systematic review combined with a bibliometric mapping of the literature and an empirical study to generate both generic and industry-oriented RBSs in a single study. |
| Author Keywords |
service-oriented supply chain; risk identification; systematic literature review; construction industry |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:001169214300001 |
| WoS Category |
Management |
| Research Area |
Business & Economics |
| PDF |
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