| Title |
A novel mechanism for business analytics value creation: improvement of knowledge-intensive business processes |
| ID_Doc |
70277 |
| Authors |
Marjanovic, O |
| Title |
A novel mechanism for business analytics value creation: improvement of knowledge-intensive business processes |
| Year |
2022 |
| Published |
Journal Of Knowledge Management, 26, 1 |
| DOI |
10.1108/JKM-09-2020-0669 |
| Abstract |
Purpose This paper focuses on the "how" of business analytics (BA) value creation, which remains an open research problem and a practical challenge. The main purpose of this paper is to propose a novel BA value creation mechanism that is BA-enabled improvement of Knowledge-intensive Business Processes (KIBPs), with experiential knowledge of decision makers as the key to a more sustainable BA-enabled competitive differentiation. Design/methodology/approach This research uses a qualitative research case study, conducted in a large retail distribution company. The research insights were observed through a combined lens of work systems theory and the knowledge-based view (KBV) of the firm, using an interpretive approach. Findings The proposed theoretical model identifies three stages of KIBP improvement through BA and explains how they lead to a sustainable BA-enabled competitive differentiation. Stage 1 focusses on BA support for individual knowledge-intensive tasks, Stage 2 focusses on individual decision makers and their ability to gain KIBP-related analytical insights and turn them into action; and Stage 3 on sharing of the acquired experiential knowledge amongst decision makers using BA. Originality/value In addition to proposing a novel mechanism for BA value creation, this research demonstrates the importance of leveraging experiential knowledge of decision makers as a pathway to a more sustainable competitive differentiation through BA. This, in turn, creates new opportunities for knowledge management researchers to engage in BA-related research. It also opens a new approach for BA researchers to investigate BA value creation mechanisms through the lens of KBV, rather than more common resource-based or capability-based views. |
| Author Keywords |
BA value creation; BA value creation mechanisms; Knowledge-Intensive business processes (KIBPs); Knowledge-based view (KBV); Business analytics (BA); KIBP improvement; Work systems theory (WST); Case study research |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:000658354900001 |
| WoS Category |
Information Science & Library Science; Management |
| Research Area |
Information Science & Library Science; Business & Economics |
| PDF |
|