| Title |
E-business through knowledge management in Spanish telecommunications companies |
| ID_Doc |
70289 |
| Authors |
Cegarra-Navarro, JG; Martínez-Conesa, E |
| Title |
E-business through knowledge management in Spanish telecommunications companies |
| Year |
2007 |
| Published |
International Journal Of Manpower, 28, 3-4 |
| DOI |
10.1108/01437720710755263 |
| Abstract |
Purpose - E-business requires small and medium-sized enterprises (SMEs) to seek both external and internal knowledge and to establish external and internal relationships with partners, such as customers and suppliers. This paper aims to describe a model that examines how knowledge management has an impact on the adoption of e-business, particularly in SMEs. Design/methodology/approach - This paper reviews literature to identify relevant measures through a structural equation model, which is validated through an empirical investigation of 107 SMEs in the Spanish telecommunications sector. Findings - The results show that, in order to implement e-business systems, companies need to provide and support the acquisition, sharing and application of knowledge as prior steps. Research limitations/implications - Other factors that have not been included in this study are also likely to affect knowledge acquisition. Practical implications - Organisations that engage in learning from their customers and suppliers not only test the effectiveness of a new direction of e-business, but also have the potential to design their e-business; around what customers truly need and want, and as such gain a sustainable competitive advantage. Originality/value - These results have implications for e-business managers in formulating policies and targeting appropriate organisational capabilities to ensure the effective adoption of e-business systems. |
| Author Keywords |
customer orientation; electronic commerce; knowledge management; small to medium-sized enterprises; Spain |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:000248566000007 |
| WoS Category |
Industrial Relations & Labor; Management |
| Research Area |
Business & Economics |
| PDF |
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