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Scientific Article details

Title Transformative Service Research in Hospitality
ID_Doc 71771
Authors Galeone, A; Sebastiani, R
Title Transformative Service Research in Hospitality
Year 2021
Published
DOI 10.1016/j.tourman.2021.104366
Abstract The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.
Author Keywords Transformative service research; Albergo diffuso; Hospitality; Tourism; Well-being; Sustainability; Sustainable tourism
Index Keywords Index Keywords
Document Type Other
Open Access Open Access
Source Social Science Citation Index (SSCI)
EID WOS:000713714900005
WoS Category Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management
Research Area Environmental Sciences & Ecology; Social Sciences - Other Topics; Business & Economics
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