Title |
Transformative Service Research in Hospitality |
ID_Doc |
71771 |
Authors |
Galeone, A; Sebastiani, R |
Title |
Transformative Service Research in Hospitality |
Year |
2021 |
Published |
|
DOI |
10.1016/j.tourman.2021.104366 |
Abstract |
The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations. |
Author Keywords |
Transformative service research; Albergo diffuso; Hospitality; Tourism; Well-being; Sustainability; Sustainable tourism |
Index Keywords |
Index Keywords |
Document Type |
Other |
Open Access |
Open Access |
Source |
Social Science Citation Index (SSCI) |
EID |
WOS:000713714900005 |
WoS Category |
Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management |
Research Area |
Environmental Sciences & Ecology; Social Sciences - Other Topics; Business & Economics |
PDF |
|