| Abstract |
The development of tourist destinations has been determined by sustainable energy management and the advancement of traditional methods. The rate of development must adapt to technological innovations while also considering future generations. The present study aims to determine to what extent tourism personnel are aware of the skills, knowledge, and methods for sustainable energy management, and also to analyze the Internet of Things as a technological solution for sustainable energy management at tourism destinations in India with the help of the Servqual method. It is important to implement modern technologies such as internal things and develop a sustainable attitude toward tourism. Findings suggested that over each attribute of Servqual model, reliability, assurance, tangibles, empathy and responsiveness of IoT as sustainable energy management solutions at tourism destinations in India, tourism stakeholders have higher level of expectations (23.41, 19.86, 18.45, 23.60 and 24.73) and perceptions (18.34, 16.50, 14.97, 18.17 and 19.20) followed by tourists expectations (22.10, 17.36, 16.01, 22.62 and 21.87) and perceptions (19.32, 11.75, 09.46, 15.06 and 17.43) and local residents expectations (20.17, 14.61, 14.87, 19.46 and 18.81) and perceptions (13.48, 08.85, 07.73, 13.54 and 12.94), respectively. Results also showed that older generations and traditional tourism destinations are unable to cope with the modern advanced terminology, tools, and management strategies, which makes the present study the most significant about changing the traditional way of energy management and developing tourism destinations as sustainable and responsible. |