| Title |
Local government's role in promoting city hospitality: a meta-ethnography with a public management perspective |
| ID_Doc |
74396 |
| Authors |
Del Gesso, C; Lodhi, RN; Cobanoglu, C |
| Title |
Local government's role in promoting city hospitality: a meta-ethnography with a public management perspective |
| Year |
2022 |
| Published |
International Journal Of Contemporary Hospitality Management, 34, 10 |
| DOI |
10.1108/IJCHM-09-2021-1092 |
| Abstract |
Purpose Adopting a public-management perspective, this study aims to conduct a meta-ethnography to discern local government's role in city hospitality in terms of promoting the welcome the city gives its guests, filling a gap in research into the subject. Design/methodology/approach The authors used the seven-step iterative approach of Noblit and Hare's meta-ethnography. By conducting a systematic search in the major bibliographic databases, ten qualitative studies on city hospitality were identified that met the criteria to be included. Concepts alluding to a local government's role in city hospitality were coded in NVivo 11 software, translated and interpreted through the lens of public management. A total of 14 semi-structured interviews with experts were also conducted to further validate the meta-ethnography findings. Findings Six interrelated, third-order constructs were developed and conceptualized into an articulated model describing local government's role in city hospitality from a public-management perspective: advocating, co-creating, strategizing, planning and implementing city hospitality, and promoting it into a sustainable tourism development. The model, also substantiated by expert feedback, describes local government actions to promote city hospitality and achieve sustainable tourism. It highlights a responsive, proactive and collaborative role for local government as a key actor responsible for the strategic management and co-creation of city hospitality. Research limitations/implications The study introduces public governance cues into a city hospitality context, with theoretical and practical implications for hospitality and tourism researchers, businesses, politicians, public managers, city officials and destination marketing/management practitioners. Originality/value The study proposes an original conceptual model that serves as an overarching framework and operative tool for understanding and practicing city hospitality in a contemporary public-management perspective. This lays the foundations for the development of a broadened notion of hospitality management, extended from the traditional context of the hospitality industry to that of the city or place. The study also showcases how meta-ethnography can be an effective methodology in business, management and accounting research, within which it is still a novelty. |
| Author Keywords |
City hospitality; Local government; Hospitality management; Hospitality co-creation; Public governance; Sustainable tourism development; Meta-ethnography |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Social Science Citation Index (SSCI) |
| EID |
WOS:000797109100001 |
| WoS Category |
Hospitality, Leisure, Sport & Tourism; Management |
| Research Area |
Social Sciences - Other Topics; Business & Economics |
| PDF |
https://air.unimi.it/bitstream/2434/1020012/2/PDF_Proof.PDF
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