| Title |
Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction |
| ID_Doc |
74633 |
| Authors |
Ragin-Skorecka, K; Hadas, L |
| Title |
Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction |
| Year |
2024 |
| Published |
Sustainability, 16, 13 |
| DOI |
10.3390/su16135649 |
| Abstract |
The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in the research on enhancing user experience in the context of sustainable purchasing practices. |
| Author Keywords |
sustainability procurement; procurement digitalization; public procurement; user experience; user satisfaction; e-procurement |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED); Social Science Citation Index (SSCI) |
| EID |
WOS:001269771600001 |
| WoS Category |
Green & Sustainable Science & Technology; Environmental Sciences; Environmental Studies |
| Research Area |
Science & Technology - Other Topics; Environmental Sciences & Ecology |
| PDF |
https://www.mdpi.com/2071-1050/16/13/5649/pdf?version=1719906370
|