| Title |
Promoting the Sustainable Development of Enterprises: Unraveling the Dual Impact of Informal Communication on Employee Affect and Problem-Solving Capabilities |
| ID_Doc |
76840 |
| Authors |
Zhu, ED; Li, WF; Zhao, C; Wang, JL |
| Title |
Promoting the Sustainable Development of Enterprises: Unraveling the Dual Impact of Informal Communication on Employee Affect and Problem-Solving Capabilities |
| Year |
2024 |
| Published |
Sustainability, 16, 13 |
| DOI |
10.3390/su16135710 |
| Abstract |
In the contemporary business environment, fostering sustainable development within enterprises necessitates a nuanced understanding of the multifaceted impacts of workplace dynamics, particularly informal communication. This study delves into how informal communication, a pervasive yet underexplored aspect, influences employee emotional well-being and problem-solving capabilities-critical components for sustainable organizational growth. Leveraging theories of interaction rituals and conservation of resources, we employed a three-wave survey and structural equation modeling to dissect the complex relationships between informal communication, work-related rumination, and their subsequent effects on employee performance outcomes. Our findings illuminate that informal communication serves a dual role: it enhances interpersonal harmony, thereby reducing affective rumination, but it also detracts from work-related flow, adversely affecting problem-solving pondering. Furthermore, the ability to focus attention emerged as a significant moderating factor, amplifying or mitigating the effects of informal communication on work-related outcomes. The study contributes to the extant literature by highlighting the nuanced, double-edged-sword nature of informal communication within the context of promoting employee well-being. It underscores the necessity for managers to strategically balance fostering a supportive communication climate against maintaining optimal productivity. Our research proposes actionable strategies for leveraging informal communication as a tool for enhancing work-place well-being and sustaining future organizational growth, offering a new perspective on managing informal interactions to bolster both individual and organizational resilience. |
| Author Keywords |
informal communication; work-related rumination; work-related flow; interpersonal harmony; ability to focus attention |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED); Social Science Citation Index (SSCI) |
| EID |
WOS:001269096700001 |
| WoS Category |
Green & Sustainable Science & Technology; Environmental Sciences; Environmental Studies |
| Research Area |
Science & Technology - Other Topics; Environmental Sciences & Ecology |
| PDF |
https://doi.org/10.3390/su16135710
|