| Title |
Analyzing the sustainability of a newly developed service: An activity theory perspective |
| ID_Doc |
77584 |
| Authors |
Lin, FR; Hsieh, PS |
| Title |
Analyzing the sustainability of a newly developed service: An activity theory perspective |
| Year |
2014 |
| Published |
Technovation, 34, 2 |
| DOI |
10.1016/j.technovation.2013.08.004 |
| Abstract |
New service development (NSD) is the process of creating new services to fulfill target customers' needs. It is essential that an NSD project team cooperate across organizational boundaries and various disciplines to achieve the sustainability goal of an NSD project. This study adopted Activity Theory to understand dynamics of complex service innovation system and model the actions taken by different entities in telehealth service projects, in which we identified important contradictions that affect the sustainability of newly developed services. Based on multiple case study findings, this research identified challenges for these new service development projects such as user needs identification, the involvement of emergent technology and collaboration between entities from different industries. This study contributes to the NSD research by proposing five propositions which could be used for guiding stakeholders to effectively manage NSD projects to offer sustainable newly developed services. (C) 2013 Elsevier Ltd. All rights reserved. |
| Author Keywords |
New service development; Activity Theory; Sustainability; Healthcare service |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED); Social Science Citation Index (SSCI) |
| EID |
WOS:000330497900005 |
| WoS Category |
Engineering, Industrial; Management; Operations Research & Management Science |
| Research Area |
Engineering; Business & Economics; Operations Research & Management Science |
| PDF |
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