| Title |
Modelling The Implementation Of Hr Business Processes To Achieve Sustainable Development In A Telecommunication Company |
| ID_Doc |
78577 |
| Authors |
Tataru, IM; Fleaca, E; Fleaca, B |
| Title |
Modelling The Implementation Of Hr Business Processes To Achieve Sustainable Development In A Telecommunication Company |
| Year |
2020 |
| Published |
|
| DOI |
|
| Abstract |
One of the world-leading telecommunication companies has developed a sustainable business strategy that includes women's empowerment and raising awareness on sustainability among their employees. This paper will analyze and model the main human resources (HR) business processes that can contribute towards achieving these goals. To firstly identify the main HR business processes, the authors will use the APQC Process Classification Framework, using the data sheets that report their progress and the programs implemented by the company. The analysis will provide three HR business processes that will be further analyzed: Development of human resources plans to support women's empowerment, managing women's retention within the organization and Informing employees about the adoption of socially responsible behavior. As a research methodology, the authors will first apply the value stream analysis method to provide an initial state of the processes, using the APQC activities and a set of initial key performance indicators. Then, the activities within the processes will be classified by their added value. For a future state of the processes, the non-value-added activities will be eliminated and a new set of quality key performance indicators will be proposed. This future state will be further modeled to provide a strategical view of the processes to the stakeholders and the critical steps to pursue. This future state of the processes will be mapped using Suppliers-Inputs-Process-Outputs-Customers (SIPOC) method. These processes will then be modeled using the event-driven process chain method (EPC), which provides a comprehensive view of the process, being adapted for business stakeholders. This modeling will provide a clear view of the sequence of activities and the responsible units, allowing the stakeholders to identify the main inputs and outputs of the HR processes modeled. Thus, this paper will provide an analysis of the key HR business processes that can be improved to achieve woman empowerment and to raise awareness in the sustainability domain. This paper is an enhancement to the existing studies on employees' crucial role in corporate social responsibility (CSR) and the importance of women's empowerment to create a better society. |
| Author Keywords |
Sustainable development; CSR; women's empowerment; HR; processes |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Social Science & Humanities (CPCI-SSH) |
| EID |
WOS:000654987700032 |
| WoS Category |
Management; Social Sciences, Interdisciplinary |
| Research Area |
Business & Economics; Social Sciences - Other Topics |
| PDF |
|