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Title Invite everyone to the table, but not to every course. How Design-Thinking collaboration can be implemented in smart cities to design digital urban services How Design-Thinking collaboration can be implemented in smart cities to design digital services
ID_Doc 79041
Authors Oschinsky, FM; Klein, HC; Niehaves, B
Title Invite everyone to the table, but not to every course. How Design-Thinking collaboration can be implemented in smart cities to design digital urban services How Design-Thinking collaboration can be implemented in smart cities to design digital services
Year 2022
Published Electronic Markets, 32, 4
DOI 10.1007/s12525-022-00567-7
Abstract Innovative collaboration strategies are a promising tool for fostering the governance of smart cities while acknowledging citizen centricity. During implementation, however, determining the number and background of the involved actors is challenging. The Design-Thinking (DT) approach appears suitable for addressing this issue as it offers a concrete and adaptable course of action. The present contribution involves a study on implementing DT principles in a German health resort and identifies three critical components: (1) team, (2) process, and (3) workspace. Our use case is an adaptable project- and workshop plan that encourages the implementation of DT collaboration in smart cities when designing digital services. Our results provide initial guidelines on how to involve diverse actors, when to integrate trained DT coaches, and how to design collaborative innovation in a digital way. The practice-oriented insights gained in the study can be applied, adapted, and discussed in other smart cities and citizen-centered projects.
Author Keywords Smart city; Smart governance; Citizen-centric government; Collaborative innovation; Design-Thinking; Digital services
Index Keywords Index Keywords
Document Type Other
Open Access Open Access
Source Social Science Citation Index (SSCI)
EID WOS:000824995700001
WoS Category Business; Management
Research Area Business & Economics
PDF https://link.springer.com/content/pdf/10.1007/s12525-022-00567-7.pdf
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