| Title |
The role of digital technologies in public sector coproduction and co-creation: A structured literature review |
| ID_Doc |
79321 |
| Authors |
Pauluzzo, R; Fedele, P; Dokalskaya, I; Garlatti, A |
| Title |
The role of digital technologies in public sector coproduction and co-creation: A structured literature review |
| Year |
2024 |
| Published |
|
| DOI |
10.1111/faam.12391 |
| Abstract |
Digital technologies are changing the ways service users can cocreate value, thus rearranging relations between citizens and governments. However, research from a governance perspective is still in its infancy. Investigating 128 records, published until 2022, this article reviews and critiques the literature on digitalization and coproduction/co-creation in public administration, offers an overview of the state of research, and outlines a future research agenda. The findings reveal four areas of concern that require more attention by researchers: the generation of public value; the analysis of the entire public service cycle; comparative studies; the mitigation of the risks arising from the implementation of digital technologies. |
| Author Keywords |
co-creation; coproduction; digital technologies; public sector; structured literature review |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:001193208900001 |
| WoS Category |
Business, Finance |
| Research Area |
Business & Economics |
| PDF |
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