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Title	Building a smart city with trust: the case of '156 central' of Curitiba-Brazil
ID_Doc	38140
Authors	Hojda, A; Fariniuk, TMD; Simao, MDB
Title	Building a smart city with trust: the case of '156 central' of Curitiba-Brazil
Year	2019
Published	Economia Sociedad Y Territorio, 19, 60
Abstract	Curitiba is an example ofgovernment/citizen interactions, the "156 Central", a call center created in the 1980s to establish a direct means of communication between citizens and city halt The main goal of this article is to analyze the process of state/ citizen management in Curitiba, linking it to the concepts of Smart Cities and trustworthiness, based on the experience of the 156 Central The methodology involves documental and statistic research, as well as in-depth interviews and a comparative analysis. In this wax the 156 Central improve the communication and integration between actors increasing the trustworthiness and effectiveness of the services provided in the city.
PDF	https://doi.org/10.22136/est20191298

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