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Title Trust Management of Smart Service Communities
ID_Doc 42131
Authors Al-Hamadi, H; Chen, IR; Cho, JH
Title Trust Management of Smart Service Communities
Year 2019
Published
Abstract In this paper, the notion of a smart service community is proposed to address the grand challenge of a huge number of the Internet-of-Things (IoT) devices providing similar services in a smart city environment (e.g., parking, food, healthcare, transportation, and entertainment). We propose that a smart service community be built as a cloud utility accessible via a mobile application installed in user-owned IoT devices, such as smartphones. The cloud utility provides cloud-based interfaces, including registration, service satisfaction reporting, recommender credibility reporting, and service recommendation, with the goal of recommending the best service providers based on a user's specified service performance criteria. The trust-based service management techniques, utilizing the IoT-assisted technology, are developed to automatically measure service ratings and recommender credibility ratings, and compute one-to-one subjective trust scores to allow a user to select the best service providers among all. The feasibility of the proposed approach is demonstrated over contemporary service ranking systems using a smart food service community for which the major performance metric is the service wait time.
PDF https://ieeexplore.ieee.org/ielx7/6287639/8600701/08649572.pdf

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