| Title | Smart tourism destinations: ecosystems for tourism destination competitiveness |
|---|---|
| ID_Doc | 43542 |
| Authors | Boes, K; Buhalis, D; Inversini, A |
| Title | Smart tourism destinations: ecosystems for tourism destination competitiveness |
| Year | 2016 |
| Published | International Journal Of Tourism Cities, 2, 2 |
| Abstract | Purpose - Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach - The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings - The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value - The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations. |
| https://centaur.reading.ac.uk/75357/3/6%20SmartCIties_Clean%20%281%29.pdf |
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