| Title |
Developing Smart Commercial Real Estate Technology-based self-service (TBSS) in commercial real estate facilities |
| ID_Doc |
40754 |
| Authors |
Ekman, P; Raggio, RD; Thompson, S |
| Title |
Developing Smart Commercial Real Estate Technology-based self-service (TBSS) in commercial real estate facilities |
| Year |
2016 |
| Published |
|
| DOI |
|
| Abstract |
Real estate companies are central actors in the development of a smart city. However, most industry participants are conservative and prefer to utilize established, often un-integrated, technologies rather than deploy newer technologies that would help achieve the goals of the smart city. To evaluate the potential of smart commercial real-estate (CRE) we studied a Swedish commercial real estate firm that has developed and deployed a technology-based self-service (TBSS) to help tenants reduce energy consumption. The study was grounded in the theoretical service-dominant (S-D) logic lexicon and our results suggest that for commercial real estate firms to successfully implement TBSS they need to enhance their competence in three areas: management of information technology, within-organization and business-to-business networking skills. Further, these areas are inter-related and successful deployment of TBSS requires improvement in all three areas. |
| Author Keywords |
technology-based self-service; real estate industry; service-dominant logic; explorative case study; smart city competence |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Science (CPCI-S) |
| EID |
WOS:000392263700014 |
| WoS Category |
Engineering, Electrical & Electronic |
| Research Area |
Engineering |
| PDF |
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