| Title |
The potential of modular product design on repair behavior and user experience - Evidence from the smartphone industry |
| ID_Doc |
5513 |
| Authors |
Amend, C; Revellio, F; Tenner, I; Schaltegger, S |
| Title |
The potential of modular product design on repair behavior and user experience - Evidence from the smartphone industry |
| Year |
2022 |
| Published |
|
| DOI |
10.1016/j.jclepro.2022.132770 |
| Abstract |
Innovation through modular product design is a promising strategy for product lifetime extension and material recyclability. Yet, sustainability benefits of the design do not automatically come into effect, but require addi-tional process innovation through service activities that have to be attractive and made use of by users. This study investigates to what extent sustainability-focused modular product design in the smartphone sector pro-motes (1) self-repair versus use of repair service and (2) a positive user experience with repair instructions and services. It further analyzes how circular economy attitudes and perceived self-repairability moderate these ef-fects. The quantitative analysis finds that, strengthened by higher perceived self-repairability, users of modular smartphones are more likely to use repair instructions. Also, modular smartphone design increases positive experience with repair instructions. Consequently, successful implementation and management of complemen-tary product and service innovation are key to promoting product lifetime extension in the smartphone industry. |
| Author Keywords |
Sustainable modular product design; Sustainability-oriented innovation; Repair service; Circular economy; Lifetime extension; Smartphones |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED) |
| EID |
WOS:000830813500006 |
| WoS Category |
Green & Sustainable Science & Technology; Engineering, Environmental; Environmental Sciences |
| Research Area |
Science & Technology - Other Topics; Engineering; Environmental Sciences & Ecology |
| PDF |
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